AT&T in Laguna Niguel, CA Closed now

Reviews about AT&T

• ★ ★ ★ ★ ★

  February 28, 2020, by Christina Schulz
  Had a wonderful experience purchasing a phone at this location. I think I worked with Anna? Then I had an issue with ATT processing something. I called corporate THREE TIMES (ugh). Each time they said it would take 15 minutes to process, and they would call me back. No call. No text. Called this store location on 3/28 at 7p "just to see" if there was anything they could do to help. The person I spoke to said he didn't think they had the ability to help with my request at the store, but he was SO AMAZINGLY NICE...and said that, if he could, he would look into it on my behalf. I checked back on my account an hour later, and my problem was fixed. I don't know what magic they did, but what corporate could not solve, this store did. Thanks for making my spring break awesome with a new phone.
• ★ ☆ ☆ ☆ ☆

  December 13, 2019, by Carlos Gomez
  Friendly representatives but liars. Brandon got us to renew our Directv service while Directv was running a promotion that gave you a $100 Visa gift card after 3 months service. After 3 months (now 6 months) and several failed attempts for getting our $100 gift card, the store clerk told me to contact the Rewards department for assistance. The CS representative their, after several minutes waiting, told me "I see it has been over 120 days and therefore this offer has expired". So "if it sounds to good to be true, it really is too good to be true". But don't give up. Backtrack and follow-up to make sure someone listens and takes action. Fortunately for me the sales rep. was able to provide me with a monthly credit in the amount of the LOST (...how convenient) in the system $100 gift card. However, it was exhausting, took a lot of time and persistence which should never be the case for a multi-Billion $ monopoly to recognize. Hence the rating. Advise - Get it in writing or walk out.